The eNom Inc review is several years old, I’ve updated some of […]
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Received the following email. As I am not a customer I can only think this is a scam so have not clicked on the links. Is this a ploy to steel my domain?
Dear eNom Customer,
Starting at 1 AM PT on Saturday, November 1st, 2008 until 4 AM PT, we will be conducting maintenance on our database and datacenter resulting in the following sites and services being unavailable:
* Main site
* All web hosting services
* Email services
* Communication with the registry affecting new registrations, renewals, and transfers
For access your account follow this link – https://www.enom.com/
The following services will not be affected and will continue to be fully operational:
* DNS will resolve normally – although operational through this downtime, any changes to DNS settings may be delayed intermittently for a period of up to 24 hours from the start of the maintenance period
* Email forwarding and site redirection will operate normally
We anticipate the maintenance will only last up to 3 hours. We apologize for any inconvenience during this short maintenance and thank you for your patience.
eNom Tech Support
I’ve used eNom for several years and have over 200 domains with them. I’ve never experienced any of the problems noted here, but perhaps I’m special.
I also understand the way ICANN and eNom’s policies work. I’ve read the terms and checked into what practices are allowed and what’s mandatory.
Redemption: If you don’t pay to renew your domain, it can be placed into redemption – This basically means you didn’t pay for it, so they take ownership (kinda like your car getting repossessed when you don’t pay for it either) and they can charge you a fee to recover it (consider it a late fee)
Transfers: I’ve handled many transfers into and out of eNom (both for myself and clients) what I’ve found is that transfers between other registrars who allow fully automated transfers are completed almost as soon as you can follow the instructions in the emails sent to you.
Some registrars do not give you a “yes or no” option to approve the transfer like eNom does. Instead they send you a notice that a request was received to transfer it and if no response is received to cancel it in x days (5 or 7, I can’t remember which) it will be transferred. Meaning they give you only the option of canceling the transfer.
As long as money is in my account and auto renew is turned on it’s always worked for me. There is also an option (at least for me as a reseller) to enable or disable the automatic renewal notifications. Perhaps the people who didn’t receive any notice that their domain was expiring purchased it through a reseller (such as registerfly?) who had disabled that option and didn’t provide any notice of their own.
eNom has a massive foot in the domain registry business, so it’s more likely that 1. they will have issues and 2. more people will complain about those issues.
But again, with the few years I’ve had accounts with them and for the 200+ domains I have with them, I’ve not had any problems that weren’t my own fault.
Hello my name is ivan to make along story short
i renewed all of my expired domains on October 6 there was not 1 domain left on my expired domains list, enom hid the domain InternationalsuperCenter.com so that it would not be listed, it expired on September 24th with a 30 day grace period.
when i went to renew my domains, on October 6 I renewed every last domain that was listed as expired, when i checked again November 7 the name appeared as expired and they wanted to extort $160.00
as i was in negotiation with them they took the domain away completely.
I want my domain back, this is not the first time enom has done this to me and hundreds of other domain holders, the truth is i want to start a class action lawsuit against this criminal richard rosenblatt from demand media. and there are many others that have been damaged by this man and his company.
There’s a few people at enom that I get very frustrated at, particularly Tyson Hayes in tech support has a number of times screwed up my support requests.
I have hundreds of domains with eNom and for the most part have been pretty satisfied and I do expect some issues over the years, sadly it’s not unusual for problems to arise in a growing corporation that’s supporting millions of domain names.
Just wanted to make a comment as I read this…
“You’d think that would be enough right? I’ve proved I have access to the original Registerfly account (all the domains are still listed in the Registerfly account so a screenshot proves I own the domains).”
Screenshots are far from proof; pages and images can be altered very easily, with minimal effort at all. However, I’ve never had any experiences with any of those companies you mentioned besides GoDaddy, and I must say thanks since I was just about to sign up to Enom for their API (GoDaddy charged $2500 for access to their API).
Enom are crooks indeed. Their email address don’t work. Their website still lists 2008. Support is nonexistent and they convert domain names to ‘premiums’ after they are registered and paid for and locked them so they cannot be moved away.
I feel cheated. I cannot develop my .tv domainname to the full extent because it seems that enom are not to be trusted.
Can I transfer my – what they without informing me and years after my payments consider a premium – to another registrar that DOES provide SERVICE to its customers?
Transfer your domain name.
1. Login to your account and make sure the email address assigned to the account is Your E-mail address.
2. You must Unlock your domain name. You control domain locking, look around inside your account, some registrars make it hard to find. Ignore the fear based warning about unlocking it. Yes, you know you are moving it.
3. Go to any other registrar and open an account.
4. Look for Transfer a domain, instead of buy a domain.
5. Put your domain name in the field and pay the fee. Be accurate!
6. An Email will be sent to the owner of the domain name (you) asking for approval. Approve the transfer. Depending on the registrar, you will also receive information about how long it will take etc.
7. After the domain name is inside your new account don’t forget to lock it. Autorenew can also save you some grief.
That’s how to transfer a domain name to another registrar.
I have been trying for 3 WEEKS to have my domain name pointed to my website which has been ready to launch all this time.
I have called Enom repeatedly over the past 3 weeks and have been told that NO ONE but a woman named Deborah Burditt can help me. I have BEGGED and PLEADED for her to return my calls and she will not.
She sent me 3 cryptic emails all saying the same one line comment: We are working to resolve some issues with Yahoo and will contact you when the problem is resolved”. The one time I did speak with her that’s all she would say- like a robot she just kept repeating the same thing over and over again.
I am absolutely furious about this and cannot get ANYONE from the company to help me. Even is you sit there and start pushing extensions just to speak to a warm body, people who do answer are obviously annoyed to be speaking with you and just tell you that you have to speak to Deborah Burditt and/ or there is nothing and no one who can help you.
I have never in 27 years encountered such a screwed up company who’s hiring practices obviously incorporate rudeness and the worst customer service on the planet!!!
My advise- if you have a domain name check on it NOW! I don’t know HOW they got mine but they have it!
Enom completely sucks!
Enom? debrah bur-nitwit omg she is a robot they jacked up my .tv from 1k to 10k a year based on greed. and there is no talking to them they suck and deserve a special place in hell for their piss poor greedy practices. she is the worst ! how is it she has a job? greed greed greed greed greed greed!
I hate them!
I have tried for 3 years to straighten out my .tv insanity and eNom.com don’t care and will not budge.. rotten f..ing company and person
What is happening with us at Enom is a joke.
My father in law had gegtranslations.com – missed to renew it, it was picked up by zipdomains and he bought it back from them for 90$.
Yes we know we got scammed. What happens now is that we are trying to access and unlock our own site, which has links on it that who knows who put there. We have a login and password but cannot remember where to go to actually access the site (we did nothing with the site for 8 months).
Emails to zipdomain are unanswered, zipdomain points to traderdomains and the email in the whois is firstname.lastname@example.org which is ENOM.
A phone call to enom yielded in very heated discussion with the person, who wanted us to pay for transferring the site to enom, which is already hosted there. Enom has access to our site, and could unlock the domain.
Emails to the legal or abuse department come back with the SAME autoresponder message……. we are not sure what to do.
We do not know WHERE we can type in the login and pw we have when we bought the domain from zipdomains. Enom does not answer.. we want to unlock our own domain and transfer it out but cannot even access it.
I guess the next step is the better business bureau.
Oh btw the guy in the service department hung up on me. So much for service….. never ever ever work with these guys .. what a joke ..
Hi ENOM victims
my web site jgm-thailand.com is now again since 3 days not reachable. 3 months ago for 8 days.
Provider WIZWEBHOST.com und Registrar ENOM are not responding. Spent 4 hours for try it out.
If I call my web site the following message appear:
This Account Has Been Suspended.
Please contact the billing/support department as soon as possible.
WIZWEBHOST cpanel don’t accept my username and password anymore.
The host is paid until 6/2010
ENOM is writing on their web site they have no access to the data and I should send an email to WIZWEBHOST.
But all email comes back.
I tried to send an mail to ENOM but impossible. They sent me in a cycle.
I have a nasty suspicion that the two work close together.
I want to move to my new provider (site5.com with an excellent service) but how I can do this if no contact is possible?. (site5 says, may be I’ll loose my domain name but they can not help me in this case)
What can I do?
Enom company is a cheater Please move all your domains to Godaddy they have way better management there..
Enom is the The worst Registrar online They are a scam..
When you try to move domains out they won’t let you..
Enom should be bankrupt don’t know how they survive with these kind of cheating ways..
I am also a victim of eNom scam. A domain I use expired due to it being in someone else’s name and now they are demanding annual payments of 12 x the normal domain renewal amount to have it released back to me.
Under current laws, eNom appear to have every right to do this to people as they operate under several business operations and I feel they carefully orchestrate each situation to work it towards their financial advantage.
They give us the run around by directing us to other companies who don’t respond to you, and then at the end of their stupid, deceptive and time-wasting games, the victim is forced to pay over grossly-inflated amounts of money to have their cherished domain back.
The laws need to be changed to stop this kind of deceptive and unfair conduct and to protect people. The Internet used to be the domain of scientists and nerds, now it’s a mainstream medium and attracts all kinds of people who still aren’t on top of what is required to maintain a domain name properly.
Save yourselves. Avoid eNom Inc at all costs. Farewell.
Those enom.com bastards just got me too with their domain renewal scam.
A good friend died last year so we made a memorial website.
Cost me $10 for the domain via google.
It’s been a crazy summer and somehow the domain renewal emails were missed.
Now eNom wants close to $300 to give me access to a URL that I own.
Yep, another eNom sucker here too!
Purchased a domain name for my bands website, must of been an enom reseller, I should of been more careful!
After a year I got locked out of the interface and my email ceased working. My current account card was lost so my new issue number would’ve prevented payment from being made on the old details, so instead of alerting me they lock me out!
Now the registry period has expired and they want $200 from me to get it back.
Total SCUM, all Enom does is piss people off for your greed!
Thats $50 from each of us in the band that could go toward family.
I wanted to buy an available domain name through enom for a small online business I’m trying to start and when I had a look a few months ago it was $20.
I just checked again today to actually buy it and it’s no longer available.
After a whois lookup I find it is now owned by enom and they are offering it for ~$830 to buy it off them!!!
How are small online startups supposed to get off the ground with this kind of bullshit going on?
And I know enom are not the only ones that do this, go and buy as many domain names as they can then try to flog them off for ridiculous, out of reach prices!!
Try to send emails to someone and you will wonder.
What you get is an insolent bounce like this one:
“This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address
SMTP error from remote server after RCPT command:
You are not allowed to send mail to XXXXXXXX@xxxxx.com”
Oh, really. I am not allowed by whom? Whose permission do I need?
Take notice that the registrar of xxxxx.com is enom.com
It does not get better when you try to write a complaint to the abuse@ of xxxxx.com and xxxxx.com, addresses which are there for clearing such cases. More bounce.
It seems that xxxxx users do not get too many emails in their inboxes.
As I am very well entitled to send emails to that recipient, it is about time that U.S. authorities act because of illegal obstruction of business.